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OUR USP
Bringing you Over 30 Years of Expertise
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In a small organization, typically one or two key persons would be working hands-on in the business. Even if there is an Operations Manager, these key persons are still involved in the day-to-day affairs of the business.
However, large business are usually systems driven and generate cash without the owner's effort. They operate on a minimum cost and focus on long-term customer relationships. They strive for continuous improvements, are always consistent, value the staff, invest in staff development, and usually have a plan.
On the contrary, most small businesses have few operating systems, owners spend about 80% of the time running business and have usually no idea of customer satisfaction levels. Staff turnover is high and morale is often low. There is little innovation, and any training is operational, rather than customer or sales focused. An important observation is that 80% of small businesses fail in 5 years, and 80% of the remaining 20% close in the next 5 years.
So what are the choices? To hire experts to reflect the organizational structure of successful large organizations would cost anywhere between $250,000 - $1,000,000 p.a.! To get this support by joining a franchisee will cost $40,000 - $300,000 upfront and then from 6% to 10% of sales.
However, M.O.R.E. Hospitality Systems has solutions from $1000 onwards. That's the value proposition - you get the systems and support at a fraction of the cost. The systems are aimed at improving standards of performance, improving productivity, increasing sales and profits.
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Black Magic Design